SKYCAP SHOP - CSR (Seasonal)
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Our goal is to provide our customers a flawless and satisfying experience; whether they are looking into buying our products, browsing the site for inspiration or to learn more about our brand.

Job Description

Responsibilities:

  • Resolving Inbound tickets 
  • Replying to email requests via Zendesk
  • Taking chat requests via Zendesk chat

 

Qualifications:

  • Fluency in English (additional language is +)
  • Sales oriented and tech-savvy
  • “Customer-first” and supportive attitude with a natural understanding of how to exceed customer expectations
  • Previous experience within customer service is a plus
  • Excellent interpersonal and communication skills
  • Comfortable working independently and in a team