BEACON - CSR
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Non-voice role for a financial account. 
Role requires ninjas to respond to and/or escalate inbound email support inquiries using client-provisioned support tools.
MUST have excellent command of written  English; lives for awesome customer satisfaction.

Responsibilities    

  • Provide end to end customer service to customers (Email & Chat /Inbound & Outbound)
  • Manage, prioritize, and respond to inbound/outbound emails relating to this account 
  • Identify common trend within support emails to preempt issues and bugs  
  • Monitor transactions occurring on the platform, identify fraudulent activity, and correct transfers when needed  
  • Collaborate with the Product Engineering team to identify which issues and bugs require immediate attention  
  • Exercise sound judgment when corresponding with customers  
  • Utilize email to communicate with customers  

Requirements   
You will have many of these attributes:    

  • Great with people  - - customer service/technical support experience a must  
  • Ability to empathize with and educate customers about digital currencies  
  • Self­motivated -- ability to work independently and remotely  
  • Excellent verbal, organizational and written communication skills  
  • Experience with supporting financial services or digital currency  
  • An advocacy for digital currency and a passion for building the digital currency community  
  • You crave the opportunity to master a subject and teach what you know  
  • Strong attention to detail  
  • Experience dealing with time-pressured situations and high-value accounts  
  • Problem solver -- you don't mind the occasional “rabbit hole”  
  • A sense of humor and a strong personality  
  • A sixth sense for avoiding social engineering attempts  
  • Willingness to work at least one weekend day per week  
  • BONUS: You are fluent in a foreign language other than English