Ninja - Customer Service
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Job Description:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries via phone, email & chat.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints via phone, email & chat.
  • Knowing our products inside and out so that you can answer questions via phone, email & chat.
  • Processing orders, forms, applications, and requests via phone, email & chat.
  • Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.
  • Communicating and coordinating with colleagues as necessary via phone, email & chat
  • Providing feedback on the efficiency of the customer service process via phone, email & chat
  • Ensure customer satisfaction and provide professional customer support via phone, email & chat


  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support via email & chat.
  • Time Management skills
  • BPO Experience is a plus but not a requirement

SupportNinja Core Competencies

Proactivity - Acts without being told what to do. Brings new ideas to the company.

Foresight - makes provision for the future especially when making decisions.

Work Ethic - Possesses a strong willingness to work smart and hard. First to arrive, last to go home.

Persuasion - Able to convince others to pursue a course of action

Teamwork - Reaches out to peers and cooperates with colleagues to establish an overall collaborative working relationship

Analytical Skills - Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.


Cultural Competencies

Principled Leadership - Ability to stand for principles, both business and ethical, in the face of high growth, hyper-competitive marketplace, and entrepreneurial zeal; to do the right thing without regard to personal cost.

Fast-Pace - Ability to thrive in a fast-paced environment while still making well-thought out, fact-based decisions quickly and decisively.

Cultural Sensitivity - Ability to reach across several cultures and time zones in a constantly virtual environment to work collegially and effectively.

Focus on metrics - Ability to work in an intensely metric-driven environment focus on growth and cost.

Customer-focused excellence in delivery - Ability to always keep execution excellence about customer service as a central focus in decision making.

Autonomy – Self motivation, self-direction and self-improvement skills

Productivity – Planning, project management and organization skills

Communication – Written, verbal, presentation and public speaking skills

Judgement – Ethics, morals, decision-making and analytical skills